Privacy Policy


At GrinWave Sugar Processing Ltd, we are committed to protecting the privacy and personal information of our customers, suppliers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.grinwavekenya.com or interact with our services.

1. Who We Are

GrinWave Sugar Processing Ltd
Industrial Area, Nairobi, Kenya
📧 support@grinwavekenya.com | ☎ +254 105966113

We are a registered agricultural processing and export company specializing in sugar production, quality testing, and logistics management.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, and phone number (when you contact us or fill a form).

  • Business name and address (for quotations or partnership requests).

b. Technical Information

  • IP address, browser type, and device information.

  • Pages visited, time spent, and referring links (for website analytics).

c. Transactional Information

  • Order details, shipment data, and billing records for business clients.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries, quotations, and service requests.

  • Process and manage export documentation.

  • Improve website performance and user experience.

  • Send company updates, marketing communications, and product information (only with your consent).

4. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies are small files stored on your device that help remember your preferences and track website performance.
You may disable cookies in your browser settings, but this may affect site functionality.

5. Sharing and Disclosure

We do not sell or rent your personal information.
However, we may share necessary data with:

  • Logistics partners (for shipping and export purposes).

  • Government and regulatory authorities, if required by law.

  • Inspection or certification agencies (for product quality verification).

All third parties are required to handle your data in compliance with applicable data protection laws.

6. Data Retention

We retain personal information only for as long as necessary to fulfill our contractual and legal obligations.
Records related to trade, export, and compliance may be stored for up to 7 years as required by law.

7. Security

We implement modern security measures — including encrypted communications (SSL), firewalls, and restricted data access — to protect all collected information from unauthorized access, alteration, or disclosure.

8. Your Rights

You have the right to:

  • Request access to your personal data.

  • Request correction or deletion of inaccurate information.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at privacy@grinwavekenya.com.

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.
Please review their policies before providing any personal data.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.
The updated version will always be posted on this page with a revised effective date.

11. Contact Us

For any questions regarding this Privacy Policy, contact us at:
📧 support@grinwavekenya.com
📍 Industrial Area, Nairobi, Kenya

GrinWave Sugar Processing Ltd
Committed to integrity, sustainability, and your privacy.

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